Frequently asked questions
If your question isn't here, get in touch.
Getting started
How long does it take to create a pool?+
About five minutes for your first. Pick a format, name the pool, set the rules, share the invite code. Members sign up, name their entries, and you're running.
Do I need to download the app?+
No. PikSheet works on the web at piksheet.com and as native iOS and Android apps. Same account, same data across both. Most commissioners use the web on desktop; most members pick on their phones.
Is PikSheet free?+
Free during beta. For the 2026 season, pricing is $1 per entry for the first 25, $0.75 for the next 50, $0.50 after that. See the pricing page for the full breakdown and FAQ.
Picks and scoring
When do picks lock?+
Depends on the lock mode the commissioner sets. Week lock = all picks lock at the first game of the week. Day lock = picks lock at the start of each day's games. Per-game lock = each pick locks when that specific game kicks off.
What happens if someone doesn't pick?+
The auto-pick runtime assigns a pick based on pool rules (typically the home team, the favorite, or the most-picked team). Commissioners can toggle this off if they want no-picks to just count as zero.
Can I change my pick after I've submitted it?+
Yes, until the pick locks. After the lock, the pick is frozen. Commissioners can override in rare cases (bad game status, illegible entry, etc.) and the change is logged.
Can a member have multiple entries?+
Yes. Commissioners set max entries per member at pool creation. Each entry picks separately and shows separately in standings.
Data and scoring
Where do the scores come from?+
We use api-sports.io for live scores, schedules, and spreads. Data updates as games progress. Scoring happens in a Postgres function, not in client code — no 'wait for Claude to refresh' situations.
A game's score is wrong — what do I do?+
Commissioners can override any game result. If the data source has a delay or a bad row, you don't have to wait — fix it and standings recalculate immediately.
What about the spread?+
Spreads are pulled from api-sports.io at pool creation and locked at the first game of each week. We don't chase line movement mid-week — the spread you see at lock is the spread that scores.
Commissioner duties
Do I need to collect entry fees?+
Yes. PikSheet doesn't process money. Commissioners collect entry fees and handle payouts the way their league always has — Venmo, Zelle, cash, whatever works.
What if a member doesn't pay?+
That's between you and them. The app will still show their picks and standings. Commissioners can remove entries at any time if someone doesn't come through.
Can I invite people mid-season?+
Yes. Late-joiners are marked as such in standings. They pick from their join week forward and don't retroactively score for missed weeks.
Mobile and notifications
What does the mobile app do that the web doesn't?+
Push notifications. Picks-lock reminders, game-final alerts, elimination alerts, standings-shift nudges. You can configure which you want in settings. Everything else is the same.
Does it work offline?+
No. You need a connection to make picks and see standings. Once picks are submitted, they're stored server-side and safe.
Privacy and legal
Is this gambling?+
PikSheet is a scoring and management tool. Whether your pool involves money is between you, your league, and your local laws. We don't process entry fees or payouts.
What data do you collect?+
Account info (email, username), pool and pick data, device info for mobile apps. We don't sell data and we don't run ads. See the privacy policy for the full list.
Can I delete my account?+
Yes. Email support@piksheet.com and we'll remove your account and associated data. Note that pool history your commissioner can see will persist if you were a member of their pool.